Communication Skills 101 - EFT Therapy Center

EFT Therapy Center

fast effective healing

Communication Skills 101

by Steven Kessler, MFT, EFT Expert & Trainer

www.EFTTherapyCenter.com

Take responsibility for managing your own feeling state.

Asking for what you want

only 1 issue at a time
be specific and personal
say what behavior you want them to do
end with “Would you do that for me?”

Talking

state facts
state your personal feelings
use “I statements”

– no “you statements”
– no blaming
– no attacks
– no name-calling
– no interpretations of the other person’s actions

Listening

– invite them to tell you about it

– do not discount their feelings; this is their experience
– for the moment, put aside agreeing or disagreeing
– your purpose is to understand and show that you understand
– feeling understood will calm your partner’s anger and fear

clarify by asking questions
restate what they said, ending with “Is that right?”

Contact us for more info